Property damage can happen suddenly—from a burst pipe to a windstorm or fire—and the aftermath is often overwhelming. In Portland, knowing the right steps to take immediately helps protect your safety, minimize further damage, and ensure a smoother path to restoration.

Here’s what to do if disaster strikes your home or business.

What to Do Immediately

1. Prioritize Safety If your property is unsafe due to fire, flooding, or structural issues, evacuate immediately. Avoid electrical hazards and shut off utilities only if it’s safe to do so. Never re-enter until the property is deemed secure.
2. Call Emergency Services if Necessary
   • Dial 911 in cases of fire, medical emergencies, or hazardous conditions.
   • Report utility problems: Portland General Electric (800-542-8818) or Pacific Power (888-221-7070) for power line or service issues.
3. Secure the Property Prevent additional damage or theft by boarding up broken windows and doors, or using tarps to cover exposed areas. Professional board-up and tarping services are available in Portland for urgent situations.
4. Document the Damage Take detailed photos and videos before making any repairs. Keep notes on when and how the damage occurred—this will be essential for your insurance claim.
5. Notify Your Insurance Company Contact your insurance provider right away to begin the claims process. They will guide you on inspections, documentation, and next steps.

Who to Contact First

• Emergency responders if life or property is in immediate danger
• Utility companies for gas, water, or electrical hazards
• Insurance provider to file a claim quickly
• Licensed restoration contractors for professional cleanup and repairs

Working with a licensed and insured contractor ensures compliance with Oregon codes and faster recovery. Improve Masters LLC provides local expertise, guiding you from the first emergency call through complete restoration.

Minimizing Further Damage

While waiting for professional help, you can take small but important steps to reduce losses:

• Shut off the main water valve in the event of leaks
• Move valuables from wet or damaged areas if it’s safe
• Use tarps or temporary coverings to keep out rain or debris

Avoid major DIY repairs before your adjuster visits—unauthorized work could affect your insurance claim. Also, be cautious of unsolicited contractors offering quick fixes. Always verify licenses with the Oregon CCB.

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FAQs

What if my home is unlivable after damage?

Arrange temporary housing with friends, family, or a hotel. You can also contact the Red Cross at 888-680-1455 for emergency shelter.

How do I report tree-related property damage?

For damage involving public trees, call Portland Urban Forestry at 503-823-TREE (8733). For private property, hire a licensed local arborist.

When should I call a restoration company?

As soon as safety is secured and the insurance process begins. Early response helps limit long-term costs and damage.

At Improve Masters LLC, we provide trusted, licensed restoration services across Portland. From securing your property to guiding you through insurance and repairs, we’re here to make recovery less stressful and more manageable.

If you’ve experienced property damage, contact us today—we’re ready to help you protect your home and restore your peace of mind.